ISO/IEC 20000 - Training Courses
& Certification Overview tab
ISO/IEC 20000 – Training Courses & Certification
Imagine that your organization has a tool that supports every step of service lifecycle, from ideation to planning, from delivery to improvement. Such a tool exists in the form of a service management system, based on an internationally recognized standard: ISO/IEC 20000-1.
Published initially in 2005 and subsequently updated in 2011 and 2018, ISO/IEC 20000-1 is a Type A management system standard that sets out the minimum requirements for an organization to establish, implement, maintain, and continually improve a service management system (SMS).
An SMS consists of policies, processes, resources, objectives, and documented information that are put together and are coordinated to achieve the objectives of the organization. An effective SMS enables organizations to direct and control their service management activities, identify and mitigate risks related to their activities, and identify and realize opportunities that improve service provision.
The requirements of ISO/IEC 20000-1 are generic and applicable to organizations of all sizes, sectors, and complexities. According to ISO Survey 2020, there are more than 7,500 certificates issued to organizations worldwide. Contrary to the common misperception that this standard is only applicable to IT infrastructure, ISO/IEC 20000-1 can be used for various other services, including, finance, cloud, business process outsourcing, etc.
As most of the ISO management system standards, ISO/IEC 20000-1 is created based on the High-Level Structure (HLS) and shares the common terms and core definitions. This alignment in structure enables an easier integration with other management systems based on standards such as ISO 9001, ISO/IEC 27001, and ISO 22301. Apart from ensuring consistency and reducing costs, integrating several management systems can increase the organization’s capabilities to deliver consistent and quality services and can assist in the maintenance and improvement of a sustainable business model.
By the end of this training course, the participant will be able to:
- Understand the main concepts of a service management system (SMS) and its processes based on ISO/IEC 20000-1
- Understand the basic elements of an SMS based on the requirements of ISO/IEC 20000-1
- Understand the basic service management concepts, definitions, and approaches
- Get acquainted with the ISO/IEC 20000-1 requirements for a service management system
- Get acquainted with the ISO/IEC 20000-1 requirements for a service management system
- Develop a general understanding of how an organization can meet the requirements of ISO/IEC 20000-1
- Managers and consultants seeking to acquaint themselves with ISO/IEC 20000-1 requirements for an SMS
- Personnel responsible for managing, maintaining, and improving services and service delivery capabilities
- Aspiring professionals seeking knowledge about basic concepts of service management
- Members of SMS implementation and operation teams
- Individuals wishing to pursue a career in service management
ISO 31000 Risk Manager
The ISO 31000 Risk Manager training course helps participants acquire the knowledge necessary and ability to integrate the risk management guidelines of ISO 31000 in an organization. It provides information with regard to the risk management principles and their application, as well as the core elements of the risk management framework and steps for a risk management process. In addition, it provides the basic approaches, methods, and practices for assessing risk in a wide range of situations.
By the end of this training course, the participants will be able to:
- Demonstrate understanding of risk management principles, as formulated in ISO 31000
- Establish, maintain, and continually improve a risk management framework, in accordance with ISO 31000 guidelines
- Apply the risk management process, in accordance with ISO 31000 guidelines
- Managers or consultants responsible for the effective management of risk in an organization
- Individuals seeking to gain knowledge about the risk management principles, framework, and process
- Individuals responsible for the creation and protection of value in their organizations
- Individuals interested in pursuing a career in risk management
Purchase Self-Study Course
Purchase E-Learning Course
Sign-Up for Instructor Led Training
Download the Brochure
The Self-Paced Study Experience
One of the major advantages of our self-study training course delivery format is that you can take control of your own learning and direct your own studying. This format is feasible for participants who have a considerable knowledge on the subject and do not require assisted lecturing.
Participants will have access to the training course material digitally via the KATE app. After completing the self-study training course, you can enter the exam from anywhere in the world through the PECB Exams app. Finally, those who successfully pass the exam will be invited to apply for certification.
The E-Learning Experience
Our ISO 31000 Risk Management eLearning training course is delivered on the KATE app. It becomes available after you log in using your PECB account.
In addition to having the training course content in the video format, you can also access the regular training course materials format, structured in training course days, with the additional files available in an editable format (depending on the training course, the case study, exercises, and exercises correction key files will also be available).
Quizzes are part of the training course to interactivity between attendants and the training material.
- Take the training course
- Access the materials on KATE
- Enter the exam at your most convenient date, time, and location via PECB Exams
Additional Details
- Certification and exam fees are included in the training session price
- You will be provided with the training course material containing over 300 pages of explanatory information, examples, best practices, exercises, and quizzes.
- An Attestation of Course Completion worth 21 CPD (Continuing Professional Development) credits will be issued to all of you who have attended the training course.
- In case you fail the exam, you can retake it within 12 months following the initial attempt for free.
Upcoming ISO 31000 Risk Manager Classes
For more info about this course, download the PDF using this form.
Other Trainings
A SAFe certification will empower you to
play an integral role in driving business transformation.
From learning about DevOps to sharpening your Agile Engineering skills – ICAgile certifications are crucial in embracing the Lean-Agile mindset.
Cybercriminals are becoming increasingly sophisticated, but with our training
programs you can learn how to protect your business from them.
From machine learning to SQL
programming – our Data Analytics training will help you become an expert data analyst.
Enter the world of Lean Six Sigma and discover the Lean manufacturing and Lean enterprise benefits.
Become an ISO/IEC certified information security implementer or auditor able to work in any organization.
Learn how to help businesses prepare for and deal with disruptive events that threaten their operation.